AcefolkTerms and Conditions
These Terms govern your use of the Acefolk website, mobile app, accounts, and related marketplace services. Acefolk is operated by RENTOUT SOLUTIONS PVT LTD (“we”, “us”, “our”). Review these Terms before using the service and accept them when the app asks you to do so. For a booking or purchase, also review the specific service description, price, payment, cancellation, and other transaction details shown before you proceed. Those transaction details supplement these Terms and do not remove mandatory rights under applicable law. Please also read our Privacy Policy.
Before booking: Check the service description, total price, timing, cancellation policy, and payment step shown in the app. Those booking details apply to that transaction.
1. Who can use Acefolk
You must be at least 18 years old and able to enter a binding agreement to create an account or book through Acefolk. Provide accurate information, keep your account secure, and tell us at support@acefolk.com if you believe someone has accessed it without permission. You are responsible for activity on your account to the extent permitted by law.
2. What Acefolk provides
Acefolk helps customers find and book services offered by independent Aces. Aces are responsible for describing and delivering their own services, qualifications, licences, and any equipment required. Acefolk operates the marketplace and may provide booking, payment, messaging, and safety tools. Availability and features can vary by place and booking.
We may review Ace information and take safety measures, but a badge or verification step does not guarantee an Ace’s identity, qualifications, conduct, or the result of a service. Use the booking details and your own judgment before proceeding.
3. Bookings, prices, and payment
Submitting a request does not guarantee that an Ace will accept it. The acceptance and payment sequence can differ by booking type. Follow the status and next step shown in the app; a booking is confirmed only when the app shows confirmation. Before authorizing payment, review the total price, any customer-facing platform fee, taxes, and payment method. If a required amount is unclear, contact support before paying.
Acefolk may charge a customer-facing fee and may also deduct a separate commission from an Ace’s earnings. Each applicable charge should be disclosed in the relevant checkout or Ace plan. Available payment methods include external payment partners and, where offered, an Acefolk wallet. Do not send money outside the Acefolk payment flow for a booking arranged through Acefolk. Ace earnings and settlement depend on the booking status, payment method, and any open review or dispute. A payout estimate shown in the app is an estimate.
4. Cancellations and refunds
For focused guidance, read our Cancellation Policy and Refund Policy.
Before cancelling, open the booking in the app and check its status, service start time, cancellation policy, and any displayed refund amount. If the amount is unclear, contact support before confirming cancellation.
Cancelling a booking
Submitting a booking request does not guarantee a confirmed booking or a charge. A cancellation before payment generally does not create a payment refund. Once paid, eligibility and refund amount depend on the booking type, the policy shown for that service, how close cancellation is to the scheduled time, who cancels, and whether the service has started. Different booking types may have different rules, so no single cutoff applies to every booking.
Use the cancellation action in the app when available. If it is unavailable, or the service has started, email support@acefolk.com with the booking reference. A started service, no-show, safety issue, or payment problem may require review through support or the dispute process.
Ace cancellation or no-show
If an Ace cancels or does not arrive, report it in the app or email support@acefolk.com. Include the booking reference and what happened. We will review the booking and payment records and tell you the next step, including any refund due. If the Ace cancels, declines a booking you have already paid for, or is suspended or removed before the service starts, the booking is cancelled and you are refunded in full automatically.
Where a refund goes
If a refund is due, Acefolk or its payment partner will process it through the applicable payment route. A wallet-funded booking is credited back to the wallet; a payment made through our India payment partner (Cashfree) is refunded to the original payment method and may require processing by that partner and your bank. A card payment made from outside India is not refunded to the card: where a refund would otherwise be due, you receive one single-use free booking instead. If a refund is approved after an Ace has been paid, we recover the Ace's share from the Ace's future earnings. A customer who cancels after the full-refund cutoff pays a cancellation fee: 50% of the amount paid while there is more than 1 hour before the scheduled start and the Ace is not yet on the way, and 100% within 1 hour of the start or once the Ace is on the way or has arrived. The rest is refunded, the Ace is paid their share of the part that is forfeited for the time held open, and Acefolk shows the exact refund and fee before you confirm. The time before money appears can vary. Check the refund status shown in the app, or contact support if it is unclear. Do not email full card numbers.
Other purchases and refund help
Ace subscriptions, lead unlocks, credit packs, and other optional purchases can have different access, expiry, and refund terms from bookings. Review the price and purchase terms shown before authorizing payment. A lead unlock or credit purchase does not guarantee a customer contract or earnings. If an item was not delivered as described, or you think a payment is incorrect, email support@acefolk.com with the transaction reference.
For help, use the app's support option if available or email support@acefolk.com. Include your account email or phone number, the booking or transaction reference, what happened, and the outcome you are requesting. We may ask for relevant records and will explain the next step after review. Your statutory consumer rights remain available.
5. Rules for customers and Aces
- Treat other users respectfully and follow applicable laws.
- Provide accurate service, location, availability, and booking information.
- Do not impersonate someone, misuse another person’s account, harass users, or submit misleading reviews.
- Do not use Acefolk to arrange illegal, sexual, exploitative, or unsafe services or to evade applicable platform fees. Lawful non-romantic companionship, where offered, must remain within the service description and safety rules.
- Aces must hold any qualifications, permissions, or insurance required by law or by the applicable service category.
We may remove content, limit access, or suspend an account when needed to protect users, investigate suspected misuse, or enforce these terms. Where appropriate, we will provide a way to contact us about the decision.
6. Ace checks, fees, and subscriptions
We may require identity or eligibility checks before an Ace can list, accept bookings, or receive payouts. A completed check does not guarantee approval, future bookings, or earnings. Aces must keep listings, availability, and qualifications accurate.
If an Ace registration fee, platform fee, subscription, lead unlock, or credit pack is offered, review its price, what it provides, any expiry, applicable refund rules, and any billing period before purchase. A lead unlock or credit purchase provides the stated access or credit balance; it does not guarantee a customer contract, completed work, or earnings. A subscription renews automatically only if you separately authorize a renewal arrangement. The payment screen and plan details govern the amount and feature access for that purchase, subject to applicable consumer law. Aces remain responsible for their own tax obligations, and Acefolk will make deductions or collect taxes where the law requires.
Ace subscription plans and billing
Where paid subscriptions are offered to your account, the standard plans are Plus, Pro, and Elite. The reference monthly prices are US$20, US$50, and US$100 respectively. Annual billing uses a 20% discount on twelve monthly reference payments: US$192, US$480, and US$960 respectively, paid for the annual period. A Free plan is also available. The offer and checkout identify the actual amount, currency, applicable taxes, paid duration, included features, limits, and any plan-specific commission. A displayed monthly equivalent for annual billing is not a monthly instalment plan. Availability can vary by country, account, and app version; these Terms do not make a plan available where purchases are disabled.
For standard prepaid plans, the payment flow identifies a 30-day monthly period or a 365-day annual period. Access starts or extends after payment is verified, or at the stated future start time when a different plan is scheduled after an existing paid period. Any custom plan has its own agreed price and benefits. Buying a plan does not guarantee bookings, search placement, earnings, verification approval, or that a bank will complete a payout within an estimated time.
Automatic renewal applies only if it is offered and you separately authorize the renewal arrangement. Before authorization, the payment flow identifies the recurring amount, currency, interval, and first renewal date. You may cancel future renewal through the app’s subscription-management controls or ask support for help. Check that cancellation has completed, including any associated payment mandate. Cancelling renewal normally preserves access until the end of the paid period, after which the applicable Free benefits apply. It does not automatically refund the current or elapsed period. Subscription refund requests are reviewed under the Refund Policy and applicable consumer law.
A different standard paid plan may be scheduled to start after the current paid period ends. Cancel automatic renewal before arranging a plan change. Review the start date and any limits shown before payment. We will disclose material price or renewal changes and obtain any new authorization required by applicable law; a change does not retroactively change a price already paid for a confirmed period.
7. Content, reviews, and intellectual property
You keep ownership of content you submit. You allow us to host and display it as needed to operate your Acefolk listing and provide the service, subject to our Privacy Policy. Do not post content you do not have the right to share. Acefolk’s name, logo, website, and app content may not be copied or used without permission except as allowed by law.
Reviews must reflect a genuine experience. Do not submit false reviews, pay for a review, threaten another user over a review, or include someone else’s private information. We may remove content that violates these rules or applicable law.
8. Problems and disputes
Report a booking, payment, safety, or account issue through the app’s support tools or email support@acefolk.com. Include the booking reference and a short description; do not email full card numbers, passwords, or identity documents unless we provide a secure way to submit them. We may ask both parties for relevant information. We will review the matter and tell you the next step. Nothing here removes rights or remedies provided by applicable consumer law.
We invite you to contact support first so we can try to resolve a concern promptly. This is voluntary: you do not have to complete an internal complaint process or wait for our response before exercising a legal right, meeting a legal deadline, contacting a regulator, or seeking urgent relief. We may ask both the customer and Ace for relevant evidence and explain the decision and next step. The time needed depends on the issue and any payment-partner or other investigation; we do not promise one resolution period for every complaint.
9. Availability and liability
We work to keep Acefolk available, but cannot promise uninterrupted access or that every listing will be available. To the extent permitted by law, we are not responsible for losses caused solely by an independent Ace’s acts or by events outside our reasonable control. This does not exclude liability that cannot legally be excluded, including liability arising from our own negligence, fraud, or mandatory consumer protections.
10. Closing an account
You can request account and associated-data deletion in the app or by emailing support@acefolk.com without reinstalling the app. We acknowledge privacy and deletion requests within two working days and normally complete account and eligible associated-data deletion within 30 calendar days of receiving the request, including relevant processor requests, as explained in the Privacy Policy. Proportionate identity verification, applicable legal deadlines, and specifically justified retention exceptions apply. An unresolved booking, payment, or dispute is not a blanket reason to retain unrelated information. Account deletion does not automatically cancel a separate renewal arrangement; check its cancellation or ask support for help. We may suspend or close an account for serious or repeated violations of these Terms, while preserving your applicable complaint and statutory rights.
11. Changes and applicable law
We may update these Terms. We will identify the updated version and effective date, give notice of material changes, and request fresh acceptance where applicable law requires it. Changes do not retroactively alter the price or policy accepted for a confirmed booking or paid subscription period. Publishing an updated page does not replace an affirmative acceptance that the law requires.
If you are a customer or an Ace in India, these Terms are governed by Indian law and the courts in New Delhi, India have jurisdiction, subject to any mandatory consumer rights and remedies. If you are outside India, disputes are handled under the laws of your country of residence where those laws require it, and nothing in these Terms removes the mandatory consumer rights you have there. Nothing in these Terms prevents you from using a competent local court, consumer forum, or regulator where applicable law permits. These Terms do not require compulsory arbitration. Our invitation to contact support first does not restrict those rights.
If you access the app through Apple’s App Store or Google Play, that store’s terms may also apply to your use of the store. Apple and Google are not parties to these Acefolk terms.
12. Using Acefolk outside India
Acefolk is operated from India by RENTOUT SOLUTIONS PVT LTD, and these Terms are governed by Indian law, as set out in section 11. Nothing in these Terms limits the mandatory consumer rights you have under the law of the country where you live.
Prices may be shown in your local currency for convenience. The amount you are charged and how it is settled are described at checkout before you pay. The taxes that apply depend on the country of the booking. If you need help with a price, a charge or a tax on a booking, contact support@acefolk.com.
13. Contact
For questions about these terms, contact RENTOUT SOLUTIONS PVT LTD at hello@acefolk.com. For account, booking, payment, or safety help, contact support@acefolk.com or visit Contact Us. For a consumer grievance, email support@acefolk.com with “Consumer grievance” in the subject. We will review it under applicable law.