AcefolkHow can we help?
For help with your Acefolk account, a booking, a payment, or a safety concern, email our support team. You can also use Customer support in the app to report a problem with a booking.
To help us find your case: include the email or phone number linked to your account, the booking reference if there is one, what happened, and what outcome you need. Please do not send passwords, full card numbers, or identity documents by email.
Booking or payment problem
Open the booking in the app and use its help or report option when available. This links your booking to the request. If you cannot access the app, email support@acefolk.com with the booking reference.
Account or privacy request
For account access, deletion, or a question about your data, email support@acefolk.com. You can also start account deletion in the app settings. See our Privacy Policy for how we handle requests and retain records.
General enquiries
For partnerships or other general business enquiries, email hello@acefolk.com.
Immediate danger
If someone is in immediate danger, contact local emergency services first (for example 911 in the US and Canada, 999 in the UK, 112 in India and the EU). Then report the issue to support@acefolk.com when it is safe to do so.